Refund Policy

60-Day Support-Backed Guarantee

Last Updated: September 11, 2026

Because CreatorAds and other OnWebCo scripts are digital products delivered as source code, all sales are considered final once the download and license key have been issued. However, we back every purchase with a 60-day guarantee that centers on getting your platform working — not simply reversing the transaction.

1. Our Commitment First

If you run into an issue installing or configuring the Software within 60 days of purchase, our first step is always to work with you directly to resolve it. This includes:

  • Troubleshooting installation errors on your server
  • Fixing confirmed bugs or defects in the core Software
  • Guiding you through configuration via our support channels

Most issues are resolved this way, and we ask every buyer to give us the opportunity to fix the problem before requesting a refund.

2. When a Refund Applies

A refund will be issued within the 60-day window only if:

  • We are unable to resolve a genuine, confirmed defect in the Software after a reasonable support effort, or
  • The Software fundamentally fails to run as described on the sales page, despite meeting the stated server requirements.
Please Note: Refund requests must be submitted through our official support channel, and we ask that you allow a reasonable amount of time for our team to investigate and attempt a fix before a refund decision is made.

3. When a Refund Does Not Apply

Refunds are not available for:

  • Change of mind after purchase
  • Lack of technical knowledge to perform a standard installation covered by our documentation
  • Issues caused by third-party plugins, custom modifications, or unsupported hosting environments
  • Requests made after the 60-day window has passed
  • Any use that violates our End User License Agreement

4. How to Request Support or a Refund

Contact our support team with your order ID and a description of the issue. We'll work with you to get things running — and if we genuinely can't, we'll process your refund promptly within the 60-day window.

5. Payment Processor

All payments are processed by Digistore24.com, our authorized payment provider. Approved refunds are issued back through Digistore24 to your original payment method.